Refund policy

Personalized & Custom Items

Because personalized and made-to-order products are created specifically for you, we do not accept returns or exchanges on personalized or custom items unless they arrive damaged, defective, or incorrect.

Please carefully review all names, dates, spelling and personalization details before submitting your order. Silver Lining Creations NL is not responsible for errors in personalization information provided by the customer.

Non-Personalized Items

Non-personalized items may be returned within 7 days of delivery, provided they are unused, in their original condition and in their original packaging.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the item and packaging where applicable so we can help make it right.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided production has not already begun.

Once production has started on a personalized or custom item, the order can no longer be cancelled.

Refund Processing

Once an eligible return has been received and inspected, approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Questions

If you have questions about a return, cancellation, or problem with your order, please contact us at SilverLiningCreationsNL@gmail.com